FAQ

Delivery times vary based on your location and the selected shipping method. We aim to dispatch your order as quickly as possible. Please note that most of our products are crafted on demand, and the processing times are listed on each product page under the price. If an item is in stock, it will be marked as such; otherwise, the processing time will range from 3 to 15 business days, depending on the product and current demand. Keep in mind that processing time is distinct from shipping time, which will be added based on the shipping option you select at checkout.

Once your order has been dispatched, we will send you a tracking number so you can follow the progress of your delivery. You can also track your order directly through our website here.

If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate any requests, but we cannot guarantee that changes can be made once your order has been processed.

As a leading manufacturer of props and replicas, we collaborate with various resellers to extend our reach. If you notice similar items elsewhere, they might be sourced from us. To ensure you receive genuine products and the best service, consider ordering directly from our official website. If you encounter any issues or have concerns about product authenticity, please don’t hesitate to contact us for assistance.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. To initiate a return, please contact us, and we will guide you through the process. Please be aware that according to our policy, return shipping costs are not covered by us and are the responsibility of the customer.

We have special agreements in place to ensure smooth customs clearance for our gun replicas. Thus, we typically do not face issues with customs. However, we recommend checking local regulations as they can vary by country.

If your product is damaged upon arrival, please contact us immediately. We will arrange for a replacement or issue a refund.

Yes, we offer custom design services. Simply contact us with your request and we will work with you to create a unique product just for you.

No, our products are not officially licensed. We specialize in handcrafted replicas primarily intended for cosplay and collector’s enjoyment. Each design is a tribute to the characters and worlds fans adore, created under the principles of Fair Use. Please consider reaching out to us directly with any concerns before filing complaints. Our aim is to celebrate these characters and universes in a respectful and creative manner, not to infringe on any intellectual property rights.

Yes, we are enthusiastic about forming wholesale and B2B partnerships. If you are interested in bulk purchases or a business-to-business collaboration, please visit our website to learn more about the opportunities we offer and how to get started. We look forward to partnering with you to deliver our unique products to a wider audience. Learn more here.

We are based in Latvia, Europe, but we proudly serve a global clientele, particularly in the USA. We are committed to providing our products to fans all around the world. You can learn more about us here.

We take the security of your personal information very seriously. We use secure payment gateways and do not store any sensitive information on our servers.